You and the Rest of the World

All people seek a quality world in which they can experience maximum happiness and success with a minimum pain, suffering and failure. The work force is a major part of this quality world. Whether domestic, volunteer or corporate, the relationship you have with your work and the people with whom you work is invaluable in your wholeness.

All humanity: Each human being has been encoded with gifts that, when unwrapped and put into use, bless himself, his family, the community and the world. Each person has a calling, and when the call is answered, her life becomes more fulfilling.

The civic community: Thomas Friedman tells us that The World is Flat. Each person is a vital part of a larger community and his behavior has a ripple effect on others. Become a valued member of society by obeying the laws of the land (even traffic rules), respecting property, voting, taking active participation in civic matters, recycling and protecting the environment. Value the natural environment by being a good steward. The relationship you have with the community is invaluable in the quality of life passed to future generations.

The work force: In any business leverage has three equal sides: marketing, technology, and people. People vote with their feet. If they do not like a product, they quit buying it. If they do not like the service rendered, they look else where. People continue to interact with people, and continue to do business with businesses that continues to add value to their lives. Every consumer’s buying motive is twofold: 1) a benefit to be gained 2) a loss to be averted.

In business: There are two kinds of customers, internal and external. When pressure is on performance and profit, caring people can behave in uncaring ways. A caring manager can come across as uncaring when his overarching thought are on upholding the company’s bottom line of profit by taking care of the external customers (shoppers and clients). In so doing, she fails to take care of internal customers (workers).

People contact is more about attitude than action. Choose to put everyone into your quality world; want to connect with them. A friendly face with a welcoming smile and an embracing attitude is of more value than canned client information, even if you have to ask again. Caring and service flow from you, once you know whom you are, to connect with others. The law of reciprocity comes into play and caring and service are returned to you. Yes, client knowledge is important. Genuine caring is vital.

A construction site visitor observed workers and ask, “What are you doing?” He received a variety of it’s-just-a-job-and-I-have-to-be-here-replies. One man was pushing a heavy wheelbarrow filled with bricks up a third-story gangplank. He was huffing, puffing, and sweating. His reply was, “I’m building a cathedral.”

In the things you put your hands to, are you just performing a job or building a cathedral? The people with whom you interact, are they “mere mortals”, or “wonderful blessings”?
There are no lone rangers. People matter. We need people. People need us.

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